Frequently Asked Questions
WHY DIGITISE?
Digitising photos and videos offers numerous benefits. It preserves precious memories, prevents loss from disasters like fire and flood, and puts a stop to the natural fading and decay that vintage media suffers from over time. Here are some more benefits:
- Easy Backup and Share: Easily save your media to the cloud and share with loved ones.
- Get Organised and Reduce Clutter: Sorting and storing your media will be easier once it has been digitised. Images and videos take up less space and you'll have instant access to everything. Searching for a particular image will be a breeze.
- Unleash your creativity: With the right software you will be able to edit your photos and movies. You'll also be able to create keepsakes, personalised cards and gifts and make photo books, mugs, and more.
WHAT CAN BE DIGITISED?
We can digitise almost any media: Photos, Negatives, Slides, Home movies, Videos, Certificates and Children's art. We recently introduced a new service: converting DVD to MP4 (something to consider now that DVD players and drives seem to be going the way of VCRs).
HOW MUCH WILL IT COST?
Thanks to new technology and AI, our services now start at just 20p per image. Check our price list for details. Friends and family may contribute to costs (especially if they are likely to benefit from their own digital copies).
WHAT IS MEANT BY 'ANALOGUE" ?
Media such as photos, home movies and videos captured on film, paper or videotape using chemical or magnetic processes. Digital technology has largely replaced these methods.
SHOULD I CHOOSE 300 OR 600 DPI?
DPI (Dots Per Inch) measures image resolution. 300 DPI is suitable for viewing on devices and printing at the original size. 600 DPI allows for larger prints but costs more and uses more storage. TIP: to see the difference between 300 and 600dpi take advantage of our £9.99 Trial Offer (details on our pricing page).
HOW SHOULD I PREPARE MY MEDIA?
Remove photos from frames and mounts. Photos stuck in albums or on stiff backing will need to be scanned individually. see flat-bed price list.
WILL YOU KEEP MY MEDIA IN ORDER?
If you've organised your photos, let us know. We'll do our best to keep them in order. But remember they will be easier for you to sort once digitised.
THERE'S WRITING ON THE BACK
Notes on the back of photos can be helpful when you are organising your collection that's why we scan these for you, free of charge.
SOME PHOTOS ARE IN POOR CONDITION.
Colour and Contrast correction is included in the scanning price. For more extensive repairs, we can provide a quote.
DO I NEED TO COUNT MY PHOTOS?
No need to count your photos. Our equipment does it automatically. If you want to estimate the total cost, count a sample and use that as a guide.
WHAT IF I WANT EXTRA COPIES?
You can order additional DVDs or USB sticks with your main order. But remember once digitised, you will be able to make unlimited free copies.
WHERE DO I SEND MY MEDIA?
If you can't deliver in person, services like parcelcompare.com and interparcel.com will help you choose a delivery service and compare prices. We'll confirm receipt of your parcel and the likely completion date.
Send or deliver to:
Keith Jones
35 Granby Road
Buxton SK17 7TL
(download a map)
HOW WILL I VIEW MY DIGITISED MEDIA?
Your digitised media will be on a DVD disk, a USB Flash Drive or Digital Download (downloaded directly to you internet-connected device). Photos will be in JPEG format, videos in MP4. View them on devices like iPads, Laptops and Smart TVs. USB flash drives need a USB port; DVDs need a DVD player, a computer with a DVD drive, or a game console such as PlayStation or Xbox.
WILL I BE ABLE TO EDIT MY MEDIA?
Of course! they are your images after all. We don't encumber your files with 'copy protection' so, with the right software (some of it free!), you will be able to edit your photos and videos.
DO YOU KEEP COPIES OF DIGITISED FILES?
We keep your digitised files for 30 days. When you receive your files we recommend you make copies and keep them in a safe place, or back them up to a cloud service like iCloud or Dropbox.
MY QUESTION ISN'T HERE
If you have questions that are not answered here please call Keith Jones on 07813 449521 or Email: keithjones.net@icloud.com